
SIR20216 – Certificate II in Retail Services
LEARN HOW TO:
- Engage the customer
- Communicate in the workplace to support team and customer outcomes
- Work effectively in a service environment
- Organise personal work requirements
- Advise on products and services
- Identify and respond to security risks
CAREER PATHWAYS:
- Cashier
- Checkout Team Worker
- Customer Service Assistant
- Retail Assistant

South Australia, Victoria

6-12 months

External

36 hours of structured work placement

Enrolment Enquiry
The information given by MADEC Australia (RTO Code: 3957) is intended as a guide for current and prospective students or interested persons. Accredited qualifications are subject to changes in training package specifications.