SIR20216 – Certificate II in Retail Services

LEARN HOW TO:

• Engage the customer
• Communicate in the workplace to support team and customer outcomes
• Work effectively in a service environment
• Organise personal work requirements
• Advise on products and services
• Identify and respond to security risks

CAREER PATHWAYS:

• Cashier
• Checkout Team Worker
• Customer Service Assistant
• Retail Assistant

South Australia, Victoria

6-12 months

External

36 hours of structured work placement

Enrolment Enquiry

The information given by MADEC Australia (RTO Code: 3957) is intended as a guide for current and prospective students or interested persons. Accredited qualifications are subject to changes in training package specifications.