Online Learning Service Standards

MADEC Online Learning Service Standards

MADEC Australia offers a range of courses that can be delivered partly online via MADEC’s online platform, which includes the use of virtual classrooms and online learning and assessment resources. MADEC is committed to providing a quality learning experience for all students studying online courses and the following online service standards explain our commitment to students in key areas.

Please note: During the current Covid-19 epidemic MADEC have moved all student’s studies to external modes (which includes online learning) and has ceased all current classroom sessions, until MADEC deem it as safe to resume with classroom and face to face learning and assessment.

MADEC’s Online Service Standards

Student Support

MADEC will provide the following support to students studying in all aspect of their course and online students will have access to the same support services as classroom students do:

Trainers & Assessors –

• Will provide details of availability to respond to queries at the commencement of each unit/cluster for the duration of students study schedule
• Will endeavour to reply to queries within 48 hours and assessments submitted on time,  feedback will be returned within 10 days of marking
• Will be available by phone within business working hours and will return all calls as soon as possible within two business days

Administration Support

• Will be available for queries by phone and email between 8:30am and 5:00pm Monday to Friday.
• Will reply to queries within two business days

Online Technical Support

• Trainers and or Administration staff will be available via phone or email between 9:30am and 4:00pm Monday to Friday.
• Will reply to queries within two business days

Student Support Coordinators

• MADEC student Coordinators can help you adjust to life as a student, deal with hurdles along the way and succeed in your course. Our services are available at all campuses, and are free and confidential. Telephone and email support is available if necessary

Student entry requirements and Induction

MADEC Australia conducts a Pre-Training Review for all prospective students to determine whether a course is suitable and appropriate for their individual needs. As part of the Pre-Training Review, we will include assessment of your level of digital literacy, by:

• Asking you to complete your LLN assessment online
• Discussing the LLN outcomes and our LLN specialist making recommendations about whether the course is suitable for you and identifying additional support if it is required

The following are the minimum information technology requirements to enable optimal access to MADEC’s online platforms

• A compatible device which includes a PC, MAC, phone or tablet/iPad
• A reliable internet connection
• An introduction to Online learning is scheduled with a trainer and information can be accessed when you first log in to the online learning platform or are sent the e-learning units

Learning Materials

MADEC ensures that learning materials used in online training are interactive and are presented in a variety of formats, including:

• Guided content
• Images
• Zoom – Virtual Classrooms
• Audio
• Interaction through discussion forums and webinars
• Alternative versions of key information can be provided upon request to students with accessibility issues

All resources will either be issued in the eLearning Platform the student will have access to or emailed directly from the trainer.

Student Engagement

MADEC provides an online learning experience that is engaging and easy to navigate. MADEC will monitor your participation and ensure that you continue to progress through your course.

Collaborative learning opportunities will be provided so that you can interact with your trainer via,

• Discussion forums which is included in the Zoom Virtual Classrooms
• Zoom – Virtual Classrooms and meetings
• Phone
• Email
• Face to Face sessions (when applicable and practicable)

Ongoing feedback will be provided as you study through:

• Interaction with trainers/assessors in informal discussion forums
• In response to individual queries and in relation to tasks you complete, via email, phone and the learning platform

We will contact students who have not logged on within 2 weeks of the course commencement date.

Students who have not logged on within 2 weeks of the course commencement date that do not reengage after all attempts of contact are exhausted will be withdrawn from the course.

Mode & Method of Assessment

A minimum of 3 forms of assessment will be used for each unit of competency, and in most cases may involve assessment separate to the online learning environment.
Forms of assessment will include:

• Knowledge questions
• Projects
• Case studies
• Demonstration of practical skills in the workplace and or simulation environments at MADEC locations
• Assignments
• Evidence portfolios
• Workplace Supervisor Feedback

Where students are asked to demonstrate competency in practical skills, the trainer will directly observe or third party reports will be implemented.

Trainers & Assessors

All trainers and assessors delivering online courses at MADEC are experienced in online delivery and undertake professional development, which includes:

• Internal and external professional development in delivery and assessment in the online environment
• Review and validation of online course content

Formal current training qualifications and current industry experience in their field of expertise